The Transport Industry offers services that are complex to manage and are subject to a combination of external pressures including regulatory responsibilities, duty of care to the general public, commercial pressures and customer service. Transport Providers need to be able to monitor and control performance across the business, often in real time, allowing for the intelligent management of faults, service level monitoring, Public Performance Measurement (PPM), supplier compliance and historical performance analysis and optimising resource utilisation. With ever increasing demands on quality of service, they need to pre-empt future failures and problems and to take corrective actions in advance. In general, they need to improve operational efficiencies and reduce costs. Nexala provides a combination of real time business rules, process management, historical analysis, forecasting, decision support techniques and mobile technologies to address these issues.

Nexala Transport caters for the real time management of unpredictable and non-planned events such as the occurrence of equipment faults or resource shortages. Process automation and forecasting introduces increased operational efficiencies that improve SLA's and maximises resource management.

Benefits of Nexala Enterprise for Transport include:

Nexala Planning focuses on providing a full multi-dimensional view across the operational and maintenance functions, covering all aspects of vehicle and fault activity, SLA penalties and supplier performance monitoring. It also uses scenario planning and modelling techniques to forecast maintenance activity such as potential SLA financial impacts, parts, materials and likely fault occurrences.

Nexala Service Management monitors for complex key service performance indicators and automates and executes business processes across the organisation such as automatic fault escalation, performance lapses, resource scheduling, supplier and part purchasing or the notification and escalation of critical activities.