Infrastructure Industries such as Gas, Water and Electricity offer services that are complex to manage and are subject to a combination of external pressures including regulatory responsibilities, duty of care to the general public and the environment, commercial pressures and customer service. Providers need to be able to monitor and control performance across the business, often in real time, allowing for the intelligent management of faults, service level targets monitoring, supplier compliance and historical performance analysis and the ability to optimise resource utilisation. With ever increasing demands on quality of service, they now need to predict future failures and problems and to take corrective actions in advance. In general, they need to improve operational efficiencies and reduce costs.

Benefits of Nexala Enterprise for Energy & Utilities include:

Nexala Planning focuses on providing a full multi-dimensional view across the operations covering all aspects of service provision, regulatory requirements and supplier performance monitoring. It also uses planning and forecasting to maximise service provision while maintaining and managing service costs.

Nexala Service Management monitors for complex key performance indicators (KPIs) and automates and executes business processes across the organisation to ensure resource scheduling, supplier and part purchasing or the notification and escalation of critical activities.